Return & Exchange Policy

We are committed to providing high-quality handcrafted cosplay wigs and props. Due to the handmade and personalized nature of our products, please read this policy carefully before placing your order to avoid misunderstandings or disputes.

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1. Scope

This policy applies to all products ordered directly from our shop, including:

• Custom Orders: Handmade to your specifications (character, size, color, etc.)

• Ready-to-Ship Items: Completed, one-of-a-kind items available for immediate sale

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2. Custom Orders

1. No Returns/Exchanges

• Once a custom order is confirmed and enters production, cancellations, returns, or refunds for personal reasons (change of mind, event cancellation, character change, etc.) will not be accepted.

• If you cancel after production has started, deposits or full payments will not be refunded.

2. Measurement Responsibility

• Customers must provide accurate measurements (e.g., head circumference, accessory dimensions). Products that do not fit due to incorrect measurements are not considered defective.

• Alterations can be offered for an additional fee, plus shipping costs.

3. Design Changes

• Any new design requests or additional features during production will require a revised timeline and may incur extra charges.

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3. Ready-to-Ship Items

1. No Returns/Exchanges

• All ready-to-ship items are handcrafted and one-of-a-kind. Once sold, they cannot be returned or exchanged for personal reasons.

• Minor variations and handmade marks are normal and not considered defects.

2. Exceptions

• If an item arrives severely damaged or missing parts due to shipping, contact us within 48 hours with unboxing photos or videos. We will offer free repair, replacement, or partial refund depending on the case.

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4. Quality Issues & After-Sales

1. What Counts as a Quality Issue

• Structural defects that prevent normal use (e.g., detached parts, inability to wear, major shape damage)

• Significant material flaws not caused by misuse

2. What Does NOT Count as a Quality Issue

• Slight color variations, minor asymmetry, or material batch differences from handmade production

• Color differences due to lighting or display screens

• Minor dents or creases from long-distance shipping that can be fixed with simple adjustments

3. Solutions

• If confirmed as a quality issue, we will offer free repair, replacement, or partial refund.

• For returns for repair, customers must package items securely to prevent further damage.

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5. Shipping & International Orders

1. Delays

• Delays caused by weather, customs, or carriers are beyond our control and are not grounds for refunds.

2. Damage in Transit

• We recommend recording an unboxing video. If damage occurs, notify us within 48 hours with proof, and we will assist with carrier claims.

3. Customs & Import Fees

• Any customs duties or import taxes are the responsibility of the recipient.

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6. Disputes & Arbitration

• In the event of a dispute regarding quality or responsibility, we can provide production records, material receipts, and evidence of quality control.

• If an agreement cannot be reached, the case can be resolved via the payment platform (e.g., PayPal) or legal arbitration. The final decision will be determined by the arbitration body.

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