Frequently Asked Questions

📦 Orders & Shipping

1. How long does it take to process and ship my order?

Most in-stock items are shipped within 3–5 business days. Made-to-order props may take 2–4 weeks depending on complexity.

2. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary based on your location and shipping method selected at checkout.

3. Will I receive a tracking number?

Yes, once your order is shipped, you will receive a confirmation email with tracking details.

4. My package hasn't arrived yet. What should I do?

Please check your tracking info first. If it’s delayed or stuck, contact us and we’ll do our best to assist you.

5. Do you offer express or rush shipping?

Yes, for certain items. Please email us before placing your order if you’re on a tight deadline.

🛠️ Product & Customization

1. Are your props handmade?

Yes! Most of our items are handmade with care, using lightweight and durable materials.

2. Can I request a custom prop or modification?

Absolutely! We offer custom work for many characters. Contact us with reference images and details for a quote.

3. Do you take commissions for rare or niche characters?

Yes, we love bringing unique characters to life. Just reach out and let’s talk!

4. Are the props safe for conventions or traveling?

Yes, we design our props to be con-friendly and travel-safe, but always double-check your local event’s prop rules.

5. Do your props come painted and ready to use?

Yes! All finished props are painted and sealed unless otherwise stated.

💬 Payments, Returns & Policies

1. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods depending on your region.

2. Can I cancel or change my order?

For in-stock items, cancellations are only accepted within 8 hours. For custom pieces, we begin work quickly—please contact us ASAP.

3. Do you accept returns or exchanges?

Because most items are handmade or made-to-order, we do not accept returns unless the item arrives damaged or incorrect.

4. What if my item arrives damaged?

Please email us within 48 hours of delivery with clear photos. We’ll work with you on a replacement or partial refund.

5. Do you offer discounts for bulk or group orders?

Yes! Contact us if you're ordering for a group cosplay or event and we can offer a custom quote.